Customer Service Representative

Company: Connect Search, LLC
Location: Waukesha
Posted on: September 24, 2022

Job Description:

TWO DIFFERENT LOCATIONS are needing a customer service representative. This client is in the fortune 500 and looking to add more people to their call centers in the Pewaukee and Jefferson location.

Job Requirements:
Minimal Qualifications:

• High School Diploma or GED;
• 6 months of experience in a customer support role. Preferred Qualifications:
  • High proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook);
  • Intermediate computer skills;
  • Excellent verbal and written communication skills;
  • Strong customer service skills;
  • Excellent problem-solving skills;
  • Ability to keyboard 40 wpm while on the phone with customers;
  • Ability to provide customer friendly etiquette;
  • Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
  • Ability to troubleshoot issues, offer accurate information;
  • Ability to work independently with a high attention to detail;
  • Availability to work first shift hours;
  • Accurate grammar, punctuation and spelling; and can do attitude;
  • Previous experience using SAP or equivalent ERP.

Keywords: Connect Search, LLC, Waukesha , Customer Service Representative, Sales , Waukesha, Wisconsin