Patient Service Representative - Advocate Aurora Waukesha
Company: Advocate Aurora Health Inc.
Location: Waukesha
Posted on: May 28, 2023
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Job Description:
> > Patient Service Representative - Advocate Aurora
Waukesha **Patient Service Representative Advocate Aurora
Waukesha**Location: Waukesha W231N1440 Corp Ct Waukesha, WI 53186
Benefits Eligible: Yes * Acts as the first point of contact for
patients by providing outpatient department and/or clinic
reception. Greets and registers the patient, completes all
necessary forms, obtains demographic and insurance information,
collects co-payment, posts payments, and adds or updates basic
patient account information. Schedules new and follow-up patient
appointments.* Greets patients and visitors and responds to routine
requests for information. Answers telephone, screens calls, and
takes messages.* Registers patients; obtains demographic and
insurance information; verifies insurance coverage, collects
co-pays, deductibles, and previous balances; posts payments and
updates demographic and insurance information.* Schedules patient
appointments and coordinates cancellations, reschedules, and
additions to schedules. Provides accurate, detailed information
regarding test preparations, time patient to arrive, and any other
directional information needed by patient.* Updates insurance,
financial responsibility and other data when changes or additions
occur, and communicates to patient as appropriate.* Ensures
insurance and patient information obtained is complete and
accurate, applying acquired knowledge of government and third party
payer requirements.* Identifies, reports, and resolves problems
regarding registration to appropriate individuals and departments.*
Monitors patient flow to ensure they are cared for in the most
efficient and courteous manner. Offers various assistance to
patients to include: arranging transportation needs, providing
directions, locating wheelchair, etc.* Performs visit closure
including checking out patients after visit, scheduling follow-up
appointments, and providing patients with a visit summary.* May
file, retrieve, and/or deliver patient information and/or records,
and completes required forms/documentation.**Scheduled
Hours**Monday Friday: 10:00am to 2:00pm**Licenses &
Certifications**None Required. **Degrees**High School Graduate.
**Required Functional Experience**No experience required
**Knowledge, Skills & Abilities**Excellent customer service
skills.Excellent communication (written and verbal) and
interpersonal skills; ability to effectively communicate with a
variety of patients, staff and physicians.Intermediate computer
skills including experience in using personal computers; including
Microsoft Office or similar applications, and electronic
mail.Training or experience in keyboarding/data entry with an
emphasis on speed and accuracy.Excellent organizational
skills.Ability to read and understand verbal and written
instructions, and to sort and file information alphabetically and
numerically. Ability to work in a fast paced environment with a
strong attention to detail and accuracy.
Keywords: Advocate Aurora Health Inc., Waukesha , Patient Service Representative - Advocate Aurora Waukesha, Sales , Waukesha, Wisconsin
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